Returns

Returns & refunds

Changed your mind? No drama. Here's how returns work on HighStreetly.

Our returns promise

If something isn't right, you can return most items within the returns window shown on the product page, unused and in their original packaging. Because items ship directly from our partner brands, returns go back to the brand that sent them, we coordinate it all for you, so you only ever deal with us.

How to return an item

1. Tell us

Email orders@highstreetly.com (or use the contact form) with your order number and the item you'd like to return.

2. Get your instructions

We'll confirm the return with the supplier and email you the return address and any label within 1–2 working days.

3. Send it back

Post the item unused and in its original packaging. We recommend a tracked service and keeping your proof of postage.

4. Get refunded

Once the supplier receives and checks the item, your refund goes back to your original payment method, typically within 5–10 working days.

The small print

Items should be unused, unworn and in their original packaging with any tags attached. Some items, like personalised or made-to-order pieces, perishable food and drink, and hygiene-sealed products that have been opened, can't be returned unless faulty. Any exceptions are noted on the product page.

If your order arrived in separate parcels from different brands, items may need to be returned to different addresses, we'll give you clear instructions for each one.

Faulty or damaged items

If something arrives damaged or develops a fault, contact us straight away with your order number and a couple of photos. We'll arrange a replacement or a full refund, including any return postage, as quickly as we can.

Returns FAQs

How long do I have to return something?

The returns window is shown on each product page. As a rule of thumb, let us know within 14 days of delivery and we'll take it from there.

Who pays for return postage?

Unless the item is faulty or not as described, return postage is usually paid by you, we'll confirm before you send anything back.

When will I get my refund?

Once the supplier receives and checks the item, refunds are issued to your original payment method, typically within 5–10 working days.

Can I exchange instead of returning?

In most cases the quickest route is a return and a fresh order, but tell us what you're after and we'll see what the supplier can do.

Ready to start a return?

Have your order number handy and we'll take care of the rest.