Order updates

Track your order

See where your parcel is, when it'll arrive, and what to do if something looks off.

View your orders

Check your email

Your dispatch email contains a “Track my parcel” button. Search your inbox for your order number (e.g. #1234) or HighStreetly.

Can't find it? Contact us

How tracking works

Order confirmed

We email you a confirmation with your order number (e.g. #1234) the moment you check out.

Packed by the brand

Your item is picked and packed by the partner brand it ships from, usually within 1–3 working days.

Dispatched with tracking

You get a dispatch email with a live tracking link the moment your parcel is handed to the carrier.

Delivered

Follow the tracking link for the delivery day and any delivery options the carrier offers.

Tracking questions

My tracking hasn't updated, should I worry?

Carriers sometimes take 24–48 hours to scan a parcel after it's dispatched. If nothing changes after two working days, get in touch with your order number and we'll chase it.

I only received part of my order. Where's the rest?

Because items ship directly from different partner brands, your order may arrive as separate parcels on different days. Check your inbox, you'll have a dispatch email with tracking for each parcel.

I haven't received a dispatch email yet.

Check your spam or promotions folder first. Most orders dispatch within 1–3 working days; some made-to-order items take longer and the estimate is shown on the product page and at checkout. If it's been longer than expected, contact us with your order number.

My parcel says delivered but I don't have it.

Check with neighbours and any safe places first, carriers often leave a photo in the tracking link. If it still hasn't turned up within 24 hours, email orders@highstreetly.com and we'll raise it with the carrier and supplier for you.

Still can't find your parcel?

Send us your order number and we'll chase it with the supplier for you.

Contact support