Get in touch
Questions about an order, a return, or selling with us? Pick an option below or send a message, we'll get back to you by email.
Send us a message
Fill in the form and we'll reply within one to two working days. Adding your order number helps us help you faster.
Quick answers
How do I track my order?
Once your order ships, you'll receive a dispatch email with a tracking link. You can also sign in to your account to see live order status, or visit our Track your order page.
Why did my order arrive in separate parcels?
Items on our marketplace ship directly from our trusted partner brands, so a single order can arrive as more than one parcel, each with its own tracking link. Nothing is missing; the rest is on its way.
How do I return an item?
Contact us within the returns window with your order number and the item you'd like to send back, and we'll arrange the return with the supplier and send you instructions. Full details are on our Returns & refunds page.
Can I change or cancel my order?
We'll always try. Because items dispatch quickly from our partner brands, email orders@highstreetly.com with your order number as soon as possible and we'll do our best to catch it before it ships.
I'm a brand, how do I sell on HighStreetly?
We partner with brands and independent suppliers through Shopify Collective. Head to our Sell with us page to tell us about your products.